Refund & Exchange Policy

Refund & Exchange Policy

At Rentelly, we aim to provide an excellent rental experience. This policy explains the refund and exchange terms for bookings.

Refund Terms

• More than 7 days before arrival: 100% full refund
• 3-7 days before arrival: 75% refund
• 24-72 hours before arrival: 50% refund
• Less than 24 hours: No refund

Full Refund Cases

• Cancellation by the host
• Property issues not disclosed beforehand
• Emergency circumstances (death, serious illness, natural disasters)
• Property unavailable on booking date

Exchange Policy

• Property exchange can be requested up to 48 hours before arrival
• Exchange is free if the alternative property is the same price or less
• Price difference is charged if the alternative property is more expensive
• No exchanges allowed on the same day of arrival

Refund Processing

• Refund requests are processed within 5-10 business days
• Refunds are made to the same payment method used
• Banks may take an additional 3-5 days to show the amount
• Processing fees are non-refundable

Special Terms

• Service fees are generally non-refundable
• Partial refunds may be subject to additional fees
• Refund requests must be submitted within 30 days of cancellation
• Additional documentation may be required for verification

Contact Us

For any inquiries about refunds or exchanges, please contact us at:

• Email: support@rentelly.com
• Phone: +971 4 123 4567
• Business hours: Sunday - Thursday, 9:00 AM - 6:00 PM

Last updated: 9/18/2025