Terms and conditions

Terms and Conditions

Welcome to Rentelly. By using our services, you agree to be bound by these terms and conditions.

1. Acceptance of Terms

By using the Rentelly platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Service Description

Rentelly is a digital platform that connects property owners with renters to facilitate short-term rental processes.

3. Accounts and Users

• You must be 18 years or older to use our services
• You are responsible for maintaining the confidentiality of your account
• You must provide accurate and truthful information
• Multiple accounts are not permitted

4. Bookings and Payment

• All bookings are subject to property availability
• Payment is required in advance before booking confirmation
• We use secure and encrypted payment systems
• Service fees may vary by location and duration

5. Cancellation Policy

• Bookings can be cancelled up to 24 hours before arrival without fees
• Cancellation within 24 hours may be subject to cancellation fees
• Refunds will be processed according to the applicable cancellation policy

6. User Responsibilities

• Use the property responsibly and respectfully
• Do not damage property or disturb neighbors
• Comply with local area laws
• Report any issues immediately

7. Host Responsibilities

• Provide accurate property descriptions
• Maintain the property in good condition
• Respond to inquiries in a timely manner
• Comply with all local laws

8. Limitation of Liability

Rentelly acts as an intermediary only and is not liable for any losses or damages that may occur while using the service.

9. Modification of Terms

We reserve the right to modify these terms at any time. Users will be notified of any significant changes.

10. Governing Law

These terms are governed by the laws of the United Arab Emirates.

Last updated: 9/18/2025