Service Duration & Delivery Policy

Service Duration & Delivery Policy

At Rentelly, we are committed to providing fast and reliable services. This policy explains response times and duration for various services.

Support Response Times

• Immediate Support: Within 15 minutes (24/7)
• General Inquiries: Within 2-4 hours
• Technical Issues: Within 4-8 hours
• Financial Inquiries: Within 1-2 business days

Booking Processing Duration

• Instant Bookings: Immediate confirmation (within minutes)
• Regular Bookings: Confirmation within 2-6 hours
• Complex Bookings: Confirmation within 24 hours
• Group Bookings: Confirmation within 48 hours

Service Delivery Duration

• Key Delivery: Within 30 minutes of arrival
• Cleaning Services: Within 2-4 hours of request
• Maintenance Services: Within 4-8 hours
• Emergency Services: Within 30-60 minutes

Business Hours

• Technical Support: 24/7
• Customer Service: Sunday - Thursday, 8:00 AM - 10:00 PM
• Friday & Saturday: 10:00 AM - 8:00 PM
• Administrative Services: Sunday - Thursday, 9:00 AM - 6:00 PM

Service Delays

In case of service delay beyond the specified time:

• You will be notified immediately of the delay
• A suitable alternative will be provided if possible
• Compensation or discount may be offered depending on the situation
• Priority will be given to delayed requests

Public Holidays

• Service times may be affected during public holidays
• Any time changes will be announced in advance
• Emergency services are available 24/7 even on holidays
• Additional fees may apply for holiday services

Service Guarantees

• Money-back guarantee if service is not delivered on time
• Quality guarantee for services provided
• Immediate response guarantee for complaints
• Safety and privacy guarantee

Contact Us

For inquiries about service times:

• Phone: +971 4 123 4567
• Email: support@rentelly.com
• Live Chat: Available 24/7

Last updated: 9/18/2025